Refund & Cancellation Policy

Career Ascent Academy sells digital products — a monthly membership, token packs, path unlocks, and mentorship sessions — that are delivered to your account instantly. All payments are processed in Indian Rupees (INR) through our payment gateway, Razorpay.

Because these are digital products delivered immediately, all purchases are final. We operate a strict no-refund policy: once a purchase is completed, it is non-refundable and non-cancellable.

We do not provide refunds, returns, or cancellations once a payment is completed — for any reason. This includes change of mind, not using the product, using it only partially, dissatisfaction with the content, closing your account, or not completing a course.

This applies to the membership, token packs, tokens credited to your account, path unlocks, and mentorship bookings. Tokens are credited instantly and are non-refundable; a path unlock spends tokens and is permanent; a mentorship booking spends tokens and is non-refundable.

By completing a purchase you acknowledge that the product is delivered digitally and immediately, and you agree that no refund and no cooling-off period applies.

The membership does not auto-renew. There is no recurring charge — access is time-bound and simply ends when the paid period expires. Because nothing renews automatically, there is no subscription to cancel to avoid a future charge.

The only exception to the above is a payment that did not deliver what you paid for. If money was deducted but the membership, tokens, or mentorship session was not credited to your account, or if you were charged more than once for the same purchase, contact us. We will either deliver the product you paid for or reverse the failed or duplicate charge. This corrects a broken transaction — it is not a discretionary refund.

Mentorship sessions are booked using tokens and are non-refundable. If a session cannot take place because of the mentor or a fault on our side, the tokens for that session are returned to your account so you can rebook.

For a failed or duplicate charge, email us at support@career-ascent-academy.com from the email address on your account and include the Razorpay payment ID (or order ID) and the date of payment. Where a reversal is due, it is made to the original payment method; the time it takes to appear depends on your bank or card issuer.

Questions about this policy? Email support@career-ascent-academy.com. See also our Terms & Policies and Privacy Policy.